People in bureaucracies learn ways to avoid responsibility or accountability. | |||||||||
Bureaucratic organizations tie up their customers in red tape. | |||||||||
The bureaucratic principle of being impersonal creates equal treatment, but does not create satisfaction. | |||||||||
In a bureaucratic organization, customer satisfaction is largely lip service; the most important thing to management is profits. | |||||||||
If you want to see more of Baumgart's cartoons, visit the book "Busting Bureaucracy." |
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